FAQs

Currently not yet, in order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), but we are going to launch our jewelry stores across the United States & Canada soon.

FaithHeart sold out more than 1000,000 million orders since we are found. We deliver items to over 100 countries and offer easy returns and exchanges so there's no risk in checking us out.

FaithHeart was established in 2018, located in Guangzhou, China. The business scope is Internet jewelry retail.

Runes originated from Norse and Germanic tribes, incorporating Norse religion and magic. Each rune is not just a sound or a letter, but a representation of a cosmological principle or force. In Norse mythology, each rune serves as a means to invoke the power it represents. Although it originated in Norse mythology discovered by Odin, runes were developed in the first century AD. Runes existed as a form of communication until the early 20th century. Each rune power represents a letter and a power that can be combined to form words. They are also used as magical symbols, and runic magic is used in fortune-telling, protection, spellcasting, and various other ways. The rune has been found inscribed on weapons, tools, jewelry, memorial stones, and various other surfaces, demonstrating its influence and power. Runic magic is used for fortune-telling, protection, spellcasting, and various other ways. You can get more information about runes by clicking here.

Certainly YES. We are committed to social responsibility, we use conflict free and a variety eco-friendly recycled materials for our jewelry, these recycled precious metals come from old jewelry, scrap metal, electronics, and industrial leftovers, which helps to conserve natural resources and protect the environment, promotes a more beautiful and sustainable world.

No, our jewelry will never turn your skin green. We have 5 times 18K gold finish, and it will last for several years. The quality has been verified by International Institution SGS.

Every piece of jewelry deserves to be carefully maintained, which requires us to avoid wearing jewelry under some harsh conditions. Such as bathing / swimming / sports. Therefore, we do not recommend wearing jewelry when taking a bath.

We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off if you take care of your jewelry. You can visit this blog about Jewelry Care to learn more. In the rare event that something is wrong with your jewelry, please immediately contact our customer service so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we will make an exchange with you to replace your jewelry. For detailed information please see: 90-day return policy.

Jewelry should be kept dry. If your jewelry is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products.

If you notice a mistake with your order after receiving an order confirmation email, please email to support@faithheart-jewelry.com. If it's after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.

At the top of our website you will see a currency widget where you can change the currency to one of the following: USD,CAD,EUR,GBP,MXN,AUD,NZD,PHP,SGD,INR

If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card in 24 hours or payment method. If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.

We accept PayPal Express, PayPal Credit, Google Pay, Apple Pay and all major credit cards.

We take security very seriously and do not process any of your payment information ourselves. All payment related matters on Faithheart are handled by PayPal and credit card company.

We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.

We provide FREE Standard Shipping worldwide. Standard (10-15 business days) - FREE Order Over $39; DHL (7-10 business days) - $39.00. For international orders, rates and shipping time differ from country to country, for more details, please visit Shiping & Delivery.

The package may be returned for the following reasons:A:Wrong or incomplete addressB:Invalid phone numberC:Unable to deliverPlease contact the shipping company for more information or you may contact us with your order information so that we can help you.

Delivery Time= Processing Time + Shipping Time. Processing time differs from product to product. Some popular styles can be shipped out within 24 hours, while engraved or custom orders may take up to 1-5 business days. Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.

Customers are responsible for customs taxes, duties or import charges. We do not cover any additional charges or costs for the final delivery of the package to your destination or country.

Don't worry about it. We promise an easy 90-day return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.

We offer an easy, hassle-free 90-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 90 days of the delivery date. If you would like to know more, please view our 90-day return policy.