How can we help?

FAQ

ORDERS

WHAT PAYMENT METHODS DO YOU ACCEPT?

1.Paypal

 

 

When you check out with Paypal, our site will redirect you to the PayPal payment page, where you can make the payment by logging in to your PayPal account.
 
2. Credit/Debit Card
 
 
We accept credit/debit cards as above. If your credit card is not listed, you may still be able to make a purchase.
 
Please note that your payment is processed by your financial institution. FaithHeart does not collect credit/debit card or personal information when you checkout. For questions regarding your transactions on our site, please contact your card issuer.
HOW DO I USE A DISCOUNT CODE?
Once items are added to your cart, discount codes can be entered at the checkout page. Click "Apply" to see the updated price if the code is valid. ONLY one Discount code can be applied per order and it must be applied only at check out.
 
HOW DO I MAKE CHANGES AFTER PLACING MY ORDER?
Please contact us at support@faithheart-jewelry.com to make any changes. If you'd like to update your shipping address, please contact us as soon as possible. For changes in color or size, please ensure we have your desired variant in stock.
CAN I CANCEL MY ORDER?
Yes, as long as we have not yet shipped out your order. We work tirelessly to ship your orders out within 24 hours, so please be sure to reach out to support@faithheart-jewelry.com to cancel your order as soon as possible.
HOW CAN I TRACK MY ORDER?
After we process your order, you will receive a confirmation email with tracking number. You can click the link in the email to track the whereabouts of your items.

SHIPPING

HOW MUCH DOES SHIPPING COST?

Standard Shipping: $9 (FREE on orders over $39)

Express Shipping: $39

WILL I RECEIVE AN E-MAIL ONCE MY ORDER HAS BEEN SHIPPED?
Yes, an e-mail including a tracking number and other tracking information will be sent as soon as your package is shipped, so please be sure to provide a real e-mail address! If you do not see the email in a few minutes, please check your "junk/spam" mail folder.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Standard Shipping: 12-18 business days
Express Shipping: 7-10 business days
During the holiday or peak season, delays in shipment transit may occur.
Regardless, please make sure your shipping information is entirely correct to ensure faster and safer delivery!

MATERIALS & JEWELRY CARE

CAN I GET MY JEWELRY WET?
Yes, it is water-safe! However, in order to keep your jewelry in good condition, we recommend keeping it away from water. Doing so will preserve its shininess, radiance, and color.
Frequent fragrance, lotion, and water exposure can cause metals to lose color. Avoiding contact with any forms of liquid allows your jewelry to remain in good condition, even after months and years.
HOW SHOULD I STORE MY JEWELRY?
If possible, store your new jewelry inside its original package to reduce exposure to liquid and dust. Additionally, keeping your jewels in a cool, dark environment also works in favor of preservation.