Shipping Policy

Delivery & Shipping

Delivery Time = Processing Time + Shipping Time

Processing Time 

The processing time varies from product to product. Some popular items can be shipped within 24 hours, while engraving or custom orders may take up to 5-7 working days. After your order is shipped, you will receive a shipping notification via email with tracking details and the estimated delivery date.

 

Shipping Time

Many factors can affect transportation time. We make every effort to ship your product out as soon as possible within the time frame that is listed on each product page.

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers worldwide every day, and we strive to provide you with the highest level of service.

Shipping Address

The shipping address can be changed before we ship your orders. However, once we ship your orders, the shipping method or address can't be changed. If there is a problem with your address, please email support@faithheart-jewelry.com as soon as possible.

 

Customers are responsible for customs taxes, duties or import charges. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note that these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.

 

Delayed Package

We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims or lost packages to the best of our ability.

If a package is lost or cannot be confirmed delivery with tracking detail, we will process a reshipment of the order. Packages that show a confirmed carrier delivery will be subject to investigation and are not eligible for a refund until resolved. Should your package not be delivered, or be damaged upon arrival, please contact us at: support@faithheart-jewelry.com with your order number.

 

Lost Package?

If your order was marked as delivered but hasn’t shown up, we recommend waiting 24 hours before taking further steps—carriers sometimes scan early.

For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.

If you’re unable to resolve the issue with the shipping company, email support@faithheart-jewelry.com and we’ll get to the bottom of it!

 

Any other questions?