FAQs

FaithHeart was established in 2018, located in Guangzhou, China. The business scope is Internet jewelry retail.

Currently not yet, in order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), but we are going to launch our jewelry stores across the United States & Canada soon.

FaithHeart sold out more than 1000,000 million orders since we are found. We deliver items to over 100 countries and offer easy returns and exchanges so there's no risk in checking us out.

We craft all our jewelry from high-quality, durable materials designed for everyday wear. Our collection is primarily made from:

• 316L Stainless Steel – Highly resistant to rust, corrosion, and tarnishing. Hypoallergenic and safe for sensitive skin.
• 925 Sterling Silver – Premium silver with a brilliant shine. Tarnish-resistant with proper care.

Every piece is nickel-free, lead-free, and cadmium-free, ensuring safe wear for all skin types.

No, our jewelry will never turn your skin green. We have 5 times 18K gold finish, and it will last for several years. The quality has been verified by International Institution SGS.

Yes. All FaithHeart jewelry is designed with sensitive skin in mind. We use only nickel-free, lead-free, and cadmium-free materials across our entire collection.

Our 316L stainless steel is medical-grade, commonly used in body piercings and surgical instruments, making it one of the safest materials for sensitive skin. Our 925 sterling silver is also hypoallergenic and gentle on skin when properly maintained.

If you have known metal allergies, we recommend choosing our stainless steel pieces or silver pieces with protective plating. Leather cord options are also a great skin-friendly alternative.

We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off if you take care of your jewelry. You can visit this blog about Jewelry Care to learn more. In the rare event that something is wrong with your jewelry, please immediately contact our customer service so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we will make an exchange with you to replace your jewelry. For detailed information please see: 90-day return policy.

Jewelry should be kept dry. If your jewelry is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products.

Runes originated from Norse and Germanic tribes, incorporating Norse religion and magic. Each rune is not just a sound or a letter, but a representation of a cosmological principle or force. In Norse mythology, each rune serves as a means to invoke the power it represents. Although it originated in Norse mythology discovered by Odin, runes were developed in the first century AD. Runes existed as a form of communication until the early 20th century. Each rune power represents a letter and a power that can be combined to form words. They are also used as magical symbols, and runic magic is used in fortune-telling, protection, spellcasting, and various other ways. The rune has been found inscribed on weapons, tools, jewelry, memorial stones, and various other surfaces, demonstrating its influence and power. Runic magic is used for fortune-telling, protection, spellcasting, and various other ways. You can get more information about runes by clicking here.

We accept PayPal Express, PayPal Credit, Google Pay, Apple Pay and all major credit cards.

We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.

Yes, you can change or cancel your order as long as it hasn‘t been shipped yet.

We process orders quickly to get them to you as fast as possible. If you need to make changes — such as updating your shipping address, changing the size or color, or canceling the order entirely — please contact us immediately at support@faithheart-jewelry.com with your order number.

Once your order has been shipped, we are unable to make changes or cancel it. In that case, you can still return the item after delivery, following our standard return policy.

If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card in 24 hours or payment method. If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.

We provide FREE Standard Shipping worldwide. Standard (10-15 business days) - FREE Order Over $59; DHL (7-10 business days) - $59.00. For international orders, rates and shipping time differ from country to country, for more details, please visit Shiping & Delivery.

Delivery Time= Processing Time + Shipping Time. Processing time differs from product to product. Some popular styles can be shipped out within 24 hours, while engraved or custom orders may take up to 1-5 business days. Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.

Customers are responsible for customs taxes, duties or import charges. We do not cover any additional charges or costs for the final delivery of the package to your destination or country.

We offer an easy, hassle-free 90-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 90 days of the delivery date. If you would like to know more, please view our 90-day return policy.

Once your order ships, you will receive a shipping confirmation email containing a tracking number and a direct link to track your package.

You can also track your order in two ways:

Log in to your account – Visit our website, log in, and go to “My Orders” to view real-time tracking updates.

Contact our support team – If you haven‘t received your tracking info or need help, email us at support@faithheart-jewelry.com with your order number. We’ll respond within 24 hours.

Please allow 24-48 hours for tracking information to update after shipment.

We offer a 90-day return policy on most items. To start a return or exchange, follow these simple steps:

Contact us – Email support@faithheart-jewelry.com with your order number and let us know which item(s) you wish to return or exchange.

Get approval – We will review your request and send you a return authorization and detailed instructions.

Pack your item – Return the item in its original packaging. Ensure it is unworn, unwashed, and in resellable condition.

Ship it back – Send the package to the return address provided. We recommend using a trackable shipping method.

Once we receive and inspect your return, we‘ll process your refund or exchange within 5-7 business days. Original shipping fees are non-refundable unless the return is due to our error.

For more details, please refer to our full Return Policy page.