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Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

The tracking number and information will be updated in the order details within your account,please log in to check it. 
 
 
Delivery & Shipping
 
Delivery Time = Processing Time + Shipping Time
 

Processing Time 

The processing time varies from product to product. Some popular styles can be shipped within 24 hours, while engraving or custom orders may take 2-5 working days. After your order is shipped, you will receive a shipping notification sent to your email address informing you of tracking details and the estimated delivery date.

 

Shipping Time

Many factors can affect transportation time. We make every effort to ship your product out as soon as possible within the time frame that is listed on each product page.

* These are estimated delivery times only and are not guaranteed.
* Please note that the above time frame doesn't include production time or account for delays caused by vendors and weather.
* Affected by Covid-19, there will be some delay in the delivery.
 
 
Tracking Order

US Areas:

1 . Standard Shipping
 
Please copy your order number to the website: http://track.4px.com/ for inquiries
 
2 . Ship From USA
 
Please copy your order number to the website: https://tools.usps.com/go/TrackConfirmAction_input for inquiries
 

Other Countries:

Please copy your order number to the website: https://www.17track.net/en for inquiries
 
The tracking number and information will be updated in the order details within your account, please log in to check it. 
 

Customs, Taxes and Duties

 

Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.

 

 

Delayed Packaged

 

We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims or lost packages to the best of our ability.

In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at: support@faithheart-jewelry.com with your order number.

 
 
Any other Question?
 
Please feel free contact to us, we are here to help! Send message on our website or email to support@faithheart-jewelry.com