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ORDERS

WHAT PAYMENT METHODS DO YOU ACCEPT?

1.Paypal

Checkout with Paypal will redirect to the PayPal payment page, where you can pay the order by logging in your PayPal account.

2. Credit/Debit Card

We support the most commonly used credit/debit cards as above. If your credit card company is not listed,it may still available,we encourage you to countinue shopping.

Please note that the payment is processed by banks,FaithHeart does not collect credit/debit card number or personal information when you checkout. For questions regarding your transactions on our site, please consult your card-issuing bank.

HOW DO I USE A DISCOUNT CODE?

Once you have added items to your cart, discount codes are entered at the checkout page. Click "Apply" to see the order total update to the discount code that was entered. ONLY one Discount code can be applied and must be applied only at time of checkout in order for it to work!

HOW DO I MAKE CHANGES AFTER PLACING MY ORDER?

Please contact us at support@faithheart-jewelry.com to make any changes. If you'd like to make an address change, please contact us as soon as possible. For jewelry color or size changes, please ensure your desired variant is in stock so we can update your order.

CAN I CANCEL MY ORDER?

Yes, as long as we have not yet shipped out your order. We work tirelessly to ship your orders out within 24 hours of placing them, so please be sure to reach out to support@faithheart-jewelry.com to cancel your order.

HOW CAN I TRACK MY ORDER?

After your order is processed, you will automatically receive a free tracking number confirmation email. From there, you can click your tracking link to track the whereabouts of your delivery.

SHIPPING

HOW MUCH DOES SHIPPING COST?

Standard Shipping, $9, FREE over $39

Express Shipping, $39

WILL I RECEIVE AN E-MAIL ONCE MY ORDER HAS BEEN SHIPPED?

Yes. You will be sent an e-mail including a tracking number and all tracking information as soon as we ship your package, so please be sure to include a real e-mail address!

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Standard Shipping: 12-18 business days

Express Shipping: 7-10 business days

During the holidays, it is possible delays in shipment transit may occur.

Regardless, please make sure your shipping address information is entirely correct to ensure faster, safer delivery!

MATERIALS & JEWELRY CARE

CAN I GET MY JEWELRY WET?

Yes, it is water safe! However, to keep your jewelry as good as new, we highly recommend against it. This will preserve its shine, radiance, and color.

Constant fragrance, lotion, and water exposure can cause all metals to eventually lose color. If you do your best to keep it away from all these, your jewelry will be very very good for you. It will remain as new as the first day you received it, even after months and years.

HOW SHOULD I STORE MY JEWELRY?

The best way to store your new jewelry is in its original packaging! Encasing all your jewels in a cool, dark place is every metal's best friend.